Outbound
Call a customer
The agent dials from the customer care follow-up list, finds out who picked up, and verifies them before saying what the call is about — a ReadyCash repayment, an account upgrade, or a complaint follow-up.
The agent opens the call. You play whoever answers — the customer, a spouse, or a parent.
Account privacy
Not started- 1 Record Registered mobile no.
- 2 Identity CNIC last four + issue date
- 3 Entitlement The holder, or NextGen parent
Behind the rail
- Whether an account exists
- Balance and level
- Transactions and reversals
- ReadyCash and Yeylo dues
- Card status and blocking
Published information only until all three checks pass.
Transcript
The transcript appears here once the line connects.
Activity
Tool calls and privacy decisions land here.
- Blocked
- 0
- Tools
- 0
- Tokens
- 0
Inbound
Answer the line
Seven reasons people ring JazzCash. The hardest is a relative sure that money is stuck in someone else's wallet — and the answer is that only the account holder can hear about it.
You ring the desk. Speak first once the agent answers.
Account privacy
Not started- 1 Record Registered mobile no.
- 2 Identity CNIC last four + issue date
- 3 Entitlement The holder, or NextGen parent
Behind the rail
- Whether an account exists
- Balance and level
- Transactions and reversals
- ReadyCash and Yeylo dues
- Card status and blocking
Published information only until all three checks pass.
Transcript
The transcript appears here once the line connects.
Activity
Tool calls and privacy decisions land here.
- Blocked
- 0
- Tools
- 0
- Tokens
- 0
Knowledge
What the agent is allowed to know
Published material from jazzcash.com.pk. Voice agent and text chat search this same index. If it is not here, the agent cannot say it.
Playbook
How this desk is run
The rule that outranks the collections target, what sits on each side of the rail, and what counts as a call worth having.
Desk
The session so far
A relative kindly turned away, and a loan request told honestly it is above the published limit, both count as successes. Scoring the control as a miss is how a desk learns to stop holding it.